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FAQ's
Find answers to all your questions related to our products and shop with confidence at Shop Umila comprehensive FAQs
How long will it take for my product to be delivered?
Delivery usually takes about 15–30 business days. After processing and leaving the warehouse, items usually take between 7 and 14 business days to arrive at their destination but can take longer from time to time.
Shipping times may vary from product-to-product, based on demand and currently due to the high volume it is taking longer than normal.
Where do you ship from?
We ship from our partnered warehouses & factories in a few different countries. If you order more than one item, please expect your items to be shipped separately as different factories specialize in different areas of manufacturing.
How long will it take to get a tracking number?
It will take between 3-5 business days.
Can I place my order from anywhere in the world?
Yes you can, we ship to most countries.
Is the shipping free?
Yes, Shipping is free on most products.
Where is your company based?
Shop Umila is located in Melbourne, Australia.
Do you only accept AUD?
Yes, currently we accept AUD only.
Do I receive a confirmation when I place my order?
Yes, All customers will receive an order confirmation after placing this order.
How do I pay?
We accept all major credit cards.
Is the online checkout on Shop Umila safe & Secure?
Yes, our checkout process is absolutely safe & Secure.
Who can I contact if I have a issue with my order or have a question?
All inquiries can be forwarded to us by filling the form in our contact page or sending us an email to info@shopumila.com